Turn your email black hole into your biggest asset
Kunye Cloud turns scattered team inboxes into one accountable queue, so nothing slips through, and nobody misses a service target again. Chouette is the technical partner of Kunye Cloud.
Summary
Transform & monitor your team’s performance
Every enquiry gets an owner, a reference number the enquirer can quote, and a thread that stays together, measured against the service targets that matter to you.
We custom design and build powerful web, cloud applications that drive business results and help you achieve your business objectives.
Using email to handle enquiries? Here is what you are missing
Track, manage and stay on top of shared enquiries, from the first reply to the last, with the whole team accountable for the thread in between.
Volumes & audit trail
No record of enquiry volumes, who handled them or what was promised.
Oversight
No live view of service levels until a breach becomes a complaint.
Response times
Response times slip quietly, unnoticed until the monthly report.
Ownership
Threads sit unowned and customers go elsewhere.
Everything your team needs
Free 24/7 Support
Round-the-clock support when a mailbox is critical.
Fast go-live
Mail keeps arriving at the same addresses, nothing changes for senders.
Linked Enquiry Model
One case and one reference number per thread.
Shared team inbox
Replies return to the same person, with collision detection.
SLA tracking & reporting
Live targets per mailbox, with board-ready reports.
Templates & internal notes
Approved replies and private notes for the team.
Your data is important. We have got it covered
Kunye Cloud is built on the same foundations as all of our work: proven Microsoft technologies, security designed in from the start, and hands-on support from the team that wrote the software.
Chouette is SOC 2 Type 1 attested. Visit our Trust Center
POPIA compliant
Built for South African data protection law.
Data encryption
Encrypted at rest and in transit.
Single sign-on
Works with your corporate identity system.
Full audit trail
Every login, view and reply is tracked.
Who is Kunye Cloud for?
No matter how your team is set up today, Kunye Cloud gives every enquiry an owner and a deadline.
Insurance services
Claims and policy queries with a full trail for the ombud.
Financial services
Proof that every member query was answered on time.
Call centres
One accountable queue, from days to under an hour.
Enterprise
Hundreds of mailboxes on one secure platform.
Chouette is the technical partner of Kunye Cloud
Organisations running Kunye Cloud get a white label, tailored solution, configured around their mailboxes, service centres and targets, backed by a South African development team that has been building business software since 1999.
“What was going to be a temporary solution ended up being our main workflow system.”
Gafeezah Soeker · Product Owner, Old Mutual PF Operations
Let’s bring your ideas to life
Want to see Kunye Cloud running against your own workflow, or need a tailored version for your organisation? Tell us what you need.
- info@chouette.co.za
- Phone
- +27 (0)21 447 4181
- Office
- 2A Devonshire Street, Woodstock, Cape Town